Refund and Return Policy

Winvitamin.com is a website belonging to İlim İlaç Sanayi ve Ticaret Anonim Şirketi.
Our website address: http://www.winvitamin.com.
Refund Adress: Istiklal Mh. Duru Sk. No:6/1 Odunpazarı – Eskisehir – Turkey, 26020
Phone: +905552220200

(Winvitamin.com) Refund Policy
Thank you for shopping at (Winvitamin.com)!

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ([email protected]) and send your item to: (İlim İlaç Sanayi ve Ticaret Anonim Şirketi <-> Istiklal Mh. Duru Sk. No:6/1 Odunpazarı – Eskisehir – Turkey, 26020).

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items

Partial refunds are granted

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (Email: [email protected] and / or Phone: +905552220200)

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address (İlim İlaç Sanayi ve Ticaret Anonim Şirketi <-> Istiklal Mh. Duru Sk. No:6/1 Odunpazarı – Eskisehir – Turkey, 26020).
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

WARRANTY CONDITIONS :

All products are under the manufacturer’s warranty unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. If you see any damage, do not take delivery of the product by keeping a report with the cargo officer. Changes made to the product, deformation of the product, or damage to the original design / box or packaging of the product are not covered by the warranty.

PRODUCT RETURN CONDITIONS:

If the product you purchased through our site turns out to be faulty, you must contact us via our support page within 14 days from the delivery date. Following these procedures, the faulty product you deliver to us via the cargo company will be replaced with a new one. If the error in the ordered product is due to customer use or if the product is used within 14 days, the product cannot be returned or exchanged. In terms of product return and exchange conditions, practices in accordance with the “Consumer Protection Law” are essential.