Help & FAQs

Winvitamin.com is a website belonging to İlim İlaç Sanayi ve Ticaret Anonim Şirketi.
Our website address: http://www.winvitamin.com.
Adress: Istiklal Mh. Duru Sk. No:6/1 Odunpazarı – Eskisehir – Turkey, 26020
Phone: +905552220200

How can I become a member of your site?
To become a member, click on the “My Account” section at the top of the site. Fill in the requested information and save it.

How Can I Receive My Order?
The orders you place on our site are sent to your address free of charge via cargo companies within 5-7 business days. Average shipping time may take between 10 and 15 days depending on the country you live in.

Are the products invoiced? How is the invoice sent?
Yes, all products are sent with invoice. We send it as an e-invoice.

Can I Order Without Being a Member?
It is not mandatory to be a member to shop on our site. However, as a member you can benefit from the special advantages we offer to our members.

How do you ensure credit card and debit card security?
Credit card security is primarily provided by 3D Secure (encrypted confirmation). With 256 bit SSL encryption technology, information is encrypted and transmitted to your bank, preventing access by third parties. During your transactions in a secure environment, no institution/organization or third party, except you and the bank that allocated the credit card to you, can access your information. The credit card transaction page transmits the card information directly to the bank POS system and the result of the transaction is notified to the customer. Credit card information is not transferred via e-mail or similar methods. It is not possible to access your information, including our company officials.

How can I track my order?
You can track all the orders you have placed by accessing the My Orders section on our website.